I ordered my "Raiders" style from Steve Delk in Feb/Mar of 2008 not knowing he was hired to do the hats, that was announced after I placed my order. At the time I was informed, if I recall, 3-4 months turn round maybe shorter. After we reached the point I expected the hat I emailed and called periodically and, although not by phone, Steve contacted me and informed me he was behind and planned on getting it done but if I felt I wanted a refund he'd Paypal my money back. I said I'd rather wait, after seeing the movie and hearing/seeing other purchaser's hats, feeling I was getting the best hat out there and low and behold in early Oct. 2008 I received the hat, smelled like it was at an AA meeting for months (Cig. smoke in abundance, might be why Steve isn't doing so well), it was AWESOME !!! Excellent quality, looked just like the hats in the movie the only minus is the felt is still thicker than what was used in Raiders, apparently exclusive to Brazil and Herbert Johnson couldn't/wouldn't get from there anymore. Sorry big story with a reply but maybe you need to stay on them and scan and email your invoice, my experience with Steve and familiy/workers was very good maybe you just need to stay on top of them, you are certainly due a legitimate reply.